Last updated: June 22, 2026
This page explains how creators, affiliates, and commerce teams can request deletion of an Altrasaccount and related personal information. It is intended to support U.S. privacy expectations, including California consumer privacy rights where applicable.
How to request account deletion
You may request account deletion in either of the following ways:
- Sign in to your account, go to Account settings, and submit a deletion request if the option is available.
- Email emily@altras.aifrom the email address associated with your account and include the subject line "Delete My Account".
Verification
To protect your account, we may ask you to verify your identity before processing the request. Verification may include confirming your account email, login provider, creator profile, recent account activity, or other information reasonably needed to confirm that you are the account owner or an authorized agent.
What happens after deletion
After we verify and process your request, we will delete or de-identify account information we no longer need, including:
- profile information such as name, email address, avatar, and account preferences;
- saved product discovery preferences, workflow settings, and creator workspace data;
- draft video generation requests, generated scripts, captions, and related creative assets where deletion is technically feasible;
- TikTok or other third-party connection tokens stored by Altras;
- non-essential analytics and support records linked directly to your account.
Account deletion is permanent. After deletion, you may lose access to your workspace, generated materials, membership benefits, usage history, and support history.
Information we may retain
We may retain limited information when allowed or required by law, including records needed for security, fraud prevention, tax, accounting, payment disputes, legal compliance, enforcement of our Terms of Service, or to complete transactions you requested before deletion. Retained information will be limited to what is reasonably necessary for those purposes.
Backup copies may remain in encrypted or access-restricted backups for a limited period until they are overwritten or deleted according to our normal backup cycle.
Subscriptions and billing
Deleting your account does not automatically reverse completed charges or refund paid fees. If you have an active membership, you should cancel renewal before requesting deletion. Refunds and cancellation are handled under our Refund & Cancellation Policy.
Third-party services
If you connected Altras to TikTok or another third-party service, we will remove tokens and connection records stored by Altras. This does not delete your third-party account or content already published on third-party platforms. You must manage those accounts directly through the third-party service.
Timing
We generally confirm receipt of deletion requests within ten (10) business days and aim to complete verified deletion requests within forty-five (45) days, unless a longer period is permitted by applicable law or needed to verify the request, complete security review, resolve billing disputes, or preserve legally required records.
Your privacy rights
Depending on where you live, you may have the right to access, correct, delete, or opt out of certain processing of your personal information. California residents may have additional rights under the CCPA/CPRA. For more details, see our Privacy Policy.
Contact
For account deletion or privacy questions, contact emily@altras.ai.