Last updated: July 6, 2026
This Refund & Cancellation Policy ("Policy") explains how refunds, cancellations, and billing work for paid plans on Altras. It supplements our Terms of Service and should be read before you purchase a plan.
1. Plans covered
This Policy applies to Pro, MCN Partner, and Managed Service plans shown on our Membership page. Prices, included video credits, and commission rates are displayed at checkout.
2. Pro plan
Pro plan fees are generally non-refundable. We do not offer automatic refunds, prorated refunds for unused days, or refunds for partially used video credits in a billing period.
Seven-day unused exception (manual review): within seven (7) calendar days of Pro plan activation, if your account has not generated any videos on that plan for the current billing period, you may submit a refund review request from your Account or Membership page. Approved requests are processed manually and are not guaranteed. Once any video has been generated, or after the 7-day window ends, the Pro fee for that billing period is non-refundable except where required by applicable law.
If you cancel Pro auto-renewal, you keep access through the end of the current billing period and will not be charged for the next period.
3. MCN Partner plan
The MCN Partner plan may include a monthly base fee plus commission share on qualifying affiliate earnings. Once you begin using MCN Partner features — including generating your first video — we do not charge the monthly base fee on renewal. From that point, only commission share applies according to your plan terms.
Seven-day unused exception (manual review): within seven (7) calendar days of MCN Partner activation, if your account has not generated any videos on that plan for the current billing period, you may submit a refund review request for the monthly base fee. Refund requests are reviewed manually and are not guaranteed. Commission amounts are never refundable.
Commission amounts already calculated or collected are not refundable. Cancelling MCN Partner stops future commission share on new earnings after cancellation takes effect.
4. Managed Service
Managed Service plans may require manual review. If we provide a separate written service agreement, that agreement governs refunds and cancellation. Otherwise, commission-related terms in this Policy apply.
5. Cancellation and auto-renewal
You may cancel ongoing subscription renewal at any time from your Account page or by contacting emily@altras.ai. Cancellation stops future recurring charges. Unless you qualify for a seven-day unused refund review under Sections 2 or 3, or a refund is required by law, you will not receive a refund for the current billing period.
After cancellation, paid features remain available through the end of the current billing period unless your account is suspended for misuse, fraud, or policy violations.
6. Commission fees
Commission share is not a prepaid subscription fee. Commission already attributed or paid out under your plan is not refundable.
7. Refund requests, chargebacks, and contact
Eligible Pro and MCN Partner members may submit a refund review request from the Account or Membership page within seven (7) days of plan activation while no videos have been generated. You may also email emily@altras.ai. We typically respond within five (5) business days. Approval is at our discretion.
Contact us before filing a chargeback.
8. Governing law
This Policy supplements our Terms of Service. Paid plans and orders are governed by the laws of Hong Kong, as described in the Terms.
9. Changes
We may update this Policy from time to time. The "Last updated" date shows when it was last revised. Continued use after changes constitutes acceptance for future purchases.